Terms of Service
These Terms of Service govern your use of the website
located at https://eadoptonline.com and any related services provided by
By accessing https://eadoptonline.com, you agree to abide by
these Terms of Service and to comply with all applicable laws and regulations.
If you do not agree with these Terms of Service, you are prohibited from using
or accessing this website or using any other services provided by eAdopt.
We, eAdopt, reserve the right to review and amend any of
these Terms of Service at our sole discretion. Upon doing so, we will update
this page. Any changes to these Terms of Service will take effect immediately
from the date of publication.
These Terms of Service were last updated on 27 May 2021.
Limitations of Use
By using this website, you warrant on behalf of yourself,
your users, and other parties you represent that you will not:
- modify, copy, prepare derivative works of,
decompile, or reverse engineer any materials and software contained on this
- remove any copyright or other proprietary
notations from any materials and software on this website;
- transfer the materials to another person or
"mirror" the materials on any other server;
- knowingly or negligently use this website or any
of its associated services in a way that abuses or disrupts our networks or any
other service eAdopt provides;
- use this website or its associated services to
transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful
- use this website or its associated services in
violation of any applicable laws or regulations;
- use this website in conjunction with sending
unauthorized advertising or spam;
- harvest, collect, or gather user data without
the user’s consent; or
- use this website or its associated services in
such a way that may infringe the privacy, intellectual property rights, or
other rights of third parties.
The intellectual property in the materials contained in this
website are owned by or licensed to eAdopt and are protected by applicable
copyright and trademark law. We grant our users permission to download one copy
of the materials for personal, non-commercial transitory use.
This constitutes the grant of a license, not a transfer of
title. This license shall automatically terminate if you violate any of these
restrictions or the Terms of Service, and may be terminated by eAdopt at any
Our website and the materials on our website are provided on
an 'as is' basis. To the extent permitted by law, eAdopt makes no warranties,
expressed or implied, and hereby disclaims and negates all other warranties
including, without limitation, implied warranties or conditions of
merchantability, fitness for a particular purpose, or non-infringement of
intellectual property, or other violation of rights.
In no event shall eAdopt or its suppliers be liable for any
consequential loss suffered or incurred by you or any third party arising from
the use or inability to use this website or the materials on this website, even
if eAdopt or an authorized representative has been notified, orally or in
writing, of the possibility of such damage.
In the context of this agreement, "consequential loss"
includes any consequential loss, indirect loss, real or anticipated loss of
profit, loss of benefit, loss of revenue, loss of business, loss of goodwill,
loss of opportunity, loss of savings, loss of reputation, loss of use and/or
loss or corruption of data, whether under statute, contract, equity, tort
(including negligence), indemnity, or otherwise.
Because some jurisdictions do not allow limitations on
implied warranties, or limitations of liability for consequential or incidental
damages, these limitations may not apply to you.
Accuracy of Materials
The materials appearing on our website are not comprehensive
and are for general information purposes only. eAdopt does not warrant or make
any representations concerning the accuracy, likely results, or reliability of
the use of the materials on this website, or otherwise relating to such
materials or on any resources linked to this website.
eAdopt has not reviewed all of the sites linked to its
website and is not responsible for the contents of any such linked site. The
inclusion of any link does not imply endorsement, approval, or control by
eAdopt of the site. Use of any such linked site is at your own risk and we
strongly advise you make your own investigations with respect to the suitability
of those sites.
Right to Terminate
We may suspend or terminate your right to use our website
and terminate these Terms of Service immediately upon written notice to you for
any breach of these Terms of Service.
Any term of these Terms of Service which is wholly or
partially void or unenforceable is severed to the extent that it is void or
unenforceable. The validity of the remainder of these Terms of Service is not
These Terms of Service are governed by and construed in
accordance with the laws of North Carolina. You irrevocably submit to the
exclusive jurisdiction of the courts in that State or location.
Your privacy is important to us. It is eAdopt's policy to
respect your privacy and comply with any applicable law and regulation
regarding any personal information we may collect about you, including across
our website, https://eadoptonline.com, and other sites we own and operate.
eAdopt works with adoption agencies to collect personal
information to facilitate adoptions. Personal information is any information
about you which can be used to identify you. This includes information about
you as a person (such as name, address, and date of birth), your devices,
payment details, and even information about how you use a website or online
In the event our site contains links to third-party sites
and services, please be aware that those sites and services have their own
privacy policies. After following a link to any third-party content, you should
activities after you leave our site.
This policy is effective as of 27 May 2021. Last updated: 27
Information We Collect
Information we collect falls into one of two categories:
"voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information
you knowingly and actively provide us when completing your family profile.
"Automatically collected" information refers to any
information automatically sent by your devices while accessing our products and
When you visit our website, our servers may automatically
log the standard data provided by your web browser. It may include your
device’s Internet Protocol (IP) address, your browser type and version, the
pages you visit, the time and date of your visit, the time spent on each page,
and other details about your visit.
Additionally, if you encounter certain errors while using
the site, we may collect data about the error and the circumstances surrounding
its occurrence. This data may include technical details about your device, what
you were trying to do when the error happened, and other technical information
relating to the problem. You may or may not receive notice of such errors, even
in the moment they occur, that they have occurred, or what the nature of the
Please be aware that while this information may not be
personally identifying by itself, it may be possible to combine it with other
data to personally identify individual persons.
When you visit our website or interact with our services, we
may automatically collect data about your device, such as:
- Device Type
- Operating System
- Device settings
- Geo-location data
Data we collect can depend on the individual settings of
your device and software. We recommend checking the policies of your device
manufacturer or software provider to learn what information they make available
We may ask for personal information — for example, when you
register an account or when you contact us — which may include one or more of
- Date of birth
- Phone/mobile number
- Home/mailing address
- Additional information necessary
"Sensitive information" or "special categories of data" is a
subset of personal information that is given a higher level of protection.
Examples of sensitive information include information relating to your racial
or ethnic origin, political opinions, religion, trade union or other
professional associations or memberships, philosophical beliefs, sexual
orientation, sexual practices or sex life, criminal records, health
information, or biometric information.
The types of sensitive information that we may collect about
- Racial or ethnic origin
- Criminal records
- Health information
- Additional information necessary
We will not collect sensitive information about you without
first obtaining your consent, and we will only use or disclose your sensitive
information as permitted, required, or authorized by law.
Transaction data refers to data that accumulates over the
normal course of operation on our platform. This may include transaction
records, stored files, user profiles, analytics data and other metrics, as well
as other types of information, created or generated, as users interact with our
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we
have a legitimate reason for doing so. In which instance, we only collect
personal information that is reasonably necessary to provide our services to
Collection and Use of Information
We may collect personal information from you when you do any
of the following on our website:
- Register for an account
- Use a mobile device or web browser
to access our content
- Contact us via email or phone
We may collect, hold, use, and disclose information for the
following purposes, and personal information will not be further processed in a
manner that is incompatible with these purposes:
- to provide you with our platform's
core features and services
- to deliver products and/or services
- to contact and communicate with you
- to enable you to access and use our
website and associated applications
- for internal record keeping and
Security of Your Personal Information
When we collect and process personal information, and while
we retain this information, we will protect it within commercially acceptable
means to prevent loss and theft, as well as unauthorized access, disclosure,
copying, use, or modification.
Although we will do our best to protect the personal
information you provide to us, we advise that no method of electronic
transmission or storage is 100% secure, and no one can guarantee absolute data
You are responsible for selecting any password and its
overall security strength, ensuring the security of your own information within
the bounds of our services, for example, ensuring any passwords associated with
accessing your personal information and accounts are secure and confidential.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we
need to. This time period may depend on your adoption agency’s
example, if you have provided us with personal information as part of creating
an account with us, we may retain this information for the duration your
account exists on our system. If your personal information is no longer
required for this purpose, we will delete it or make it anonymous by removing
all details that identify you.
However, if necessary, we may retain your personal
information for our compliance with a legal, accounting, or reporting
We do not aim any of our products or services directly at
children under the age of 13. However, we do collect information about children
under the age of 13 in your household, as well as about prospective adoptees to
facilitate the adoption process.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- third-party service providers for the purpose of
enabling them to provide their services, including (without limitation) IT
service providers, data storage, hosting and server providers, analytics, error
loggers, maintenance or problem-solving providers, professional advisors, and
payment systems operators
- our employees, contractors, and/or related
- our existing or potential agents or business
partners, including adoption agencies you work with
- credit reporting agencies, courts, tribunals,
and regulatory authorities, in the event you fail to pay for goods or services
we or your adoption agency have provided to you
- courts, tribunals, regulatory authorities, and
law enforcement officers, as required by law, in connection with any actual or
prospective legal proceedings, or in order to establish, exercise, or defend
our legal rights
- third parties, including agents or
sub-contractors, who assist us in providing information, products, or services
- third parties to collect and process data
- an entity that buys, or to which we transfer all
or substantially all our assets and business
Third parties we currently use include:
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you
understand we will collect, hold, use, and disclose your personal information
information to us, however, if you do not, it may affect your use of our
website or the products and/or services offered on or through it.
Information from third parties: If we receive personal
information about you from a third party, we will protect it as set out in this
somebody else, you represent and warrant that you have such person’s consent to
provide the personal information to us.
Access: You may request details of the personal information
that we hold about you.
Non-discrimination: We will not discriminate against you for
exercising any of your rights over your personal information. Unless your
personal information is required to provide you with a particular service or
offer (for example processing transaction data), we will not deny you goods or
services and/or charge you different prices or rates for goods or services,
including through granting discounts or other benefits, or imposing penalties,
or provide you with a different level or quality of goods or services. However,
this may impact your relationship with your adoption agency, and their ability
to work with you to complete an adoption.
Downloading of Personal Information: We provide a means for
you to download the personal information you have shared through our site.
Please contact us for more information.
Notification of data breaches: We will comply with laws
applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant
data protection law and wish to make a complaint, please contact us using the
details below and provide us with full details of the alleged breach. We will
promptly investigate your complaint and respond to you, in writing, setting out
the outcome of our investigation and the steps we will take to deal with your
complaint. You also have the right to contact a regulatory body or data
protection authority in relation to your complaint.
We use "cookies" to collect information about you and your activity
across our site. A cookie is a small piece of data that our website stores on
your computer, and accesses each time you visit, so we can understand how you
use our site. This helps us serve you content based on preferences you have
If we or our assets are acquired, or in the unlikely event
that we go out of business or enter bankruptcy, we would include data,
including your personal information, among the assets transferred to any
parties who acquire us. You acknowledge that such transfers may occur, and that
any parties who acquire us may, to the extent permitted by applicable law,
continue to use your personal information according to this policy, which they will
be required to assume as it is the basis for any ownership or use rights we
have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated
by us. Please be aware that we have no control over the content and policies of
those sites and cannot accept responsibility or liability for their respective
Changes to This Policy
reflect updates to our business processes, current acceptable practices, or
we will post the changes here at the same link by which you are accessing this
If the changes are significant, or if required by applicable
law, we will contact you (based on your selected preferences for communications
from us) and all our registered users with the new details and links to the
updated or changed policy.
If required by law, we will get your permission or give you
the opportunity to opt in to or opt out of, as applicable, any new uses of your
Additional Disclosures for General Data Protection
Regulation (GDPR) Compliance (EU)
Data Controller / Data Processor
The GDPR distinguishes between organizations that process
personal information for their own purposes (known as "data controllers") and
organizations that process personal information on behalf of other
organizations (known as "data processors"). We, eAdopt, located at the address
provided in our Contact Us section, are a Data Processor with respect to the
personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when
we have a legal right to do so. In which case, we will collect and use your
personal information lawfully, fairly, and in a transparent manner. If we seek
your consent to process your personal information, and you are under 16 years
of age, we will seek your parent or legal guardian’s consent to process your
personal information for that specific purpose.
Our lawful bases depend on the services you use and how you
use them. This means we only collect and use your information on the following
Consent From You
Where you give us consent to collect and use your personal
information for a specific purpose. You may withdraw your consent at any time
using the facilities we provide; however this will not
affect any use of your information that has already taken place. When you contact
us, you may consent to your name and email address being used so we can respond
to your enquiry. While you may request that we delete your contact details at
any time, we cannot recall any email we have already sent. If you have any
further enquiries about how to withdraw your consent, please feel free to
enquire using the details provided in the Contact Us section of this privacy
Our Legitimate Interests
Where we assess it is necessary for our legitimate
interests, such as for us to provide, operate, improve, and communicate our
services. We consider our legitimate interests to include research and
development, understanding our audience, marketing and promoting our services,
measures taken to operate our services efficiently, marketing analysis, and
measures taken to protect our legal rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep
your personal information. Such cases may include (but are not limited to)
court orders, criminal investigations, government requests, and regulatory
obligations. If you have any further enquiries about how we retain personal
information in order to comply with the law, please feel free to enquire using
International Transfers Outside of the European Economic
We will ensure that any transfer of personal information
from countries in the European Economic Area (EEA) to countries outside the EEA
will be protected by appropriate safeguards, for example by using standard data
protection clauses approved by the European Commission, or the use of binding
corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
Restrict: You have the right to request that we restrict the
processing of your personal information if (i) you
are concerned about the accuracy of your personal information; (ii) you believe
your personal information has been unlawfully processed; (iii) you need us to
maintain the personal information solely for the purpose of a legal claim; or
(iv) we are in the process of considering your objection in relation to
processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to
processing of your personal information that is based on our legitimate
interests or public interest. If this is done, we must provide compelling
legitimate grounds for the processing which overrides your interests, rights,
and freedoms, in order to proceed with the processing of your personal
Data portability: You may have the right to request a copy
of the personal information we hold about you. Where possible, we will provide
this information in CSV format or other easily readable machine format. You may
also have the right to request that we transfer this personal information to a
Deletion: You may have a right to request that we delete the
personal information we hold about you at any time, and we will take reasonable
steps to delete your personal information from our current records. If you ask
us to delete your personal information, we will let you know how the deletion
affects your use of our website or products and services. There may be
exceptions to this right for specific legal reasons which, if applicable, we
will set out for you in response to your request.
Additional Disclosures for California Compliance (US)
Under California Civil Code Section 1798.83, if you live in
California and your business relationship with us is mainly for personal,
family, or household purposes, you may ask us about the information we release
to other organizations for their marketing purposes.
To make such a request, please contact us using the details
information" in the subject line. You may make this type of request once every
calendar year. We will email you a list of categories of personal information
we revealed to other organizations for their marketing purposes in the last
calendar year, along with their names and addresses. Not all personal
information shared in this way is covered by Section 1798.83 of the California
Do Not Track
Some browsers have a "Do Not Track" feature that lets you
tell websites that you do not want to have your online activities tracked. At
this time, we do not respond to browser "Do Not Track" signals.
ensuring we collect and process personal information lawfully, fairly,
transparently, and with legitimate, legal reasons for doing so.
Cookies and Pixels
At all times, you may decline cookies from our site if your
browser permits. Most browsers allow you to activate settings on your browser
to refuse the setting of all or some cookies. Accordingly, your ability to
limit cookies is based only on your browser’s capabilities. Please refer to the
California Notice of Collection
In the past 12 months, we have collected the following
categories of personal information enumerated in the California Consumer
- Customer records, such as home and
work address, phone numbers and email addresses.
- Demographics, such as your age or
gender. This category includes data that may qualify as protected
classifications under other California or federal laws.
- Audio or visual data, such as
photos or videos you post on the service.
- Geolocation data.
- Employment and education data, such
as data you provide when you complete your adoption profile.
For more information on information we collect, including
the sources we receive information from, review the "Information We Collect"
section. We collect and use these categories of personal information for the
business purposes described in the "Collection and Use of Information" section,
including to provide and manage our Service.
Right to Know and Delete
If you are a California resident, you have rights to delete
your personal information we collected and know certain information about our
data practices in the preceding 12 months. In particular, you have the right to
request the following from us:
- The categories of personal
information we have collected about you;
- The categories of sources from
which the personal information was collected;
- The categories of personal
information about you we disclosed for a business purpose or sold;
- The categories of third parties to whom the
personal information was disclosed for a business purpose or sold;
- The business or commercial purpose
for collecting or selling the personal information; and
- The specific pieces of personal
information we have collected about you.
To exercise any of these rights, please contact us using the
Shine the Light
If you are a California resident, in addition to the rights
discussed above, you have the right to request information from us regarding
the manner in which we share certain personal information as defined by
California’s "Shine the Light" with third parties and affiliates for their own
direct marketing purposes.
To receive this information, send us a request using the
Privacy Rights Request" in the first line of the description and include your
name, street address, city, state, and ZIP code.
For any questions or concerns regarding your privacy, you
may contact us using the following details:
We also provide basic information on third-party services we
not cover their cookies.
If you don’t wish to accept cookies from us, you should
a case, we may be unable to provide you with some of your desired content and
What is a cookie?
A cookie is a small piece of data that a website stores on
your device when you visit. It typically contains information about the website
itself, a unique identifier that allows the site to recognize your web browser
when you return, additional data that serves the cookie’s purpose, and the
lifespan of the cookie itself.
Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store
your user settings (e.g. time zone, notification preferences), and to
personalize your content (e.g. advertising, language).
Cookies set by the website you are visiting are usually
referred to as first-party cookies. They typically only track your activity on
that particular site.
Cookies set by other sites and companies (i.e.
third parties) are called third-party cookies They can be used to track you on
other websites that use the same third-party service.
Types of cookies and how we use them:
Essential cookies are crucial to your experience of a
website, enabling core features like user logins, account management, shopping
carts, and payment processing. We use essential cookies to enable certain
functions on our website.
Performance cookies track how you use a website during your
visit. Typically, this information is anonymous and aggregated, with
information tracked across all site users. They help companies understand
visitor usage patterns, identify and diagnose problems or errors their users
may encounter, and make better strategic decisions in improving their
audience’s overall website experience. These cookies may be set by the website
you’re visiting (first-party) or by third-party services. They do not collect
personal information about you. We use performance cookies on our site.
Functionality cookies are used to collect information about
your device and any settings you may configure on the website you’re visiting
(like language and time zone settings). With this information, websites can
provide you with customized, enhanced, or optimized content and services. These
cookies may be set by the website you’re visiting (first-party) or by
third-party services. We use functionality cookies for selected features on our
Targeting/advertising cookies help determine what
promotional content is most relevant and appropriate to you and your interests.
Websites may use them to deliver targeted advertising or limit the number of
times you see an advertisement. This helps companies improve the effectiveness
of their campaigns and the quality of content presented to you. These cookies
may be set by the website you’re visiting (first-party) or by third-party
services. Targeting/advertising cookies set by third-parties may be used to
track you on other websites that use the same third-party service. We do not
use this type of cookie on our site.